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AvShop's Return Policy
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30-day Money Back Guarantee
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Within 30 days of purchase, simply return items in the same condition they were received by following the instructions below:
- A valid Return Merchandise Authorization (RMA) number is required for ALL returns.
- All products returned must be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards, other accessories, and documentation provided by the manufacturer. Returns not meeting this standard may be refused and returned to you at your expense, or accepted and assessed a 15% processing fee, at our discretion.
- Only UNOPENED video tapes, DVDs, and software products are returnable. NO returns are allowed for our downloadable software products; demo versions are provided for many of these products.
- Personalized products may not be returned.
- Exceptions to this policy may apply on some products. Such exceptions will be listed on the page where the product is described.
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Return Merchandise Authorization (RMA)
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- To request an RMA number, first find your order number (from the original email receipt or the invoice received with your package). This is required to process your request. Then click the following link and complete the form provided (please clearly identify the basis of return request), Request an RMA by clicking here. (We do not issue RMA numbers over the phone.)
- The RMA number you receive will have an expiration date: please make sure we have received the package by the expiration date or the return will be refused.
- Any product returned to us without a valid RMA number clearly written on the outside of the return shipment may be refused and returned to you at your expense, or accepted and assessed a 15% processing fee, at our discretion. Do NOT mark the actual product or its packaging; this renders the item automatically non-returnable.
- Before you ship your package to us, please include inside the return package a copy of your email receipt or the invoice received with your package to ensure proper credit. We will refund you the purchase price of the product shown on the invoice, less any applicable fees.
- For your protection, be sure to ship your return via a traceable service, such as FedEx, UPS, or Airborne Express, with delivery confirmation and with the required insurance to replace the product if it is lost or stolen. The tracking number is your method of confirming that we have received the return and is available for your use on respective carrier web-sites.
- Returns must be returned to AvShop; NOT to product manufacturers directly (even if the manufacturer includes returns instructions within their packaging).
- Customer is responsible for shipping and handling charges on returned items (unless you were shipped the wrong, defective, or damaged merchandise).
- Shipping methods for reshipments due to wrong, defective, or damaged merchandise you have received will match the original shipping method established with your order.
- Allow sufficient time for your return to be delivered to us (typically 5 days).
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Credit Processing
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- Your credit card will be credited for the amount of the returned item(s) as shown on your receipt.
- Processing of the credit will occur within 7 business days of our receiving the return. Please note that due to credit card provider processing, credits may not appear on the credit card for an additional 7-10 days.
- Sale price adjustments must be made within 14 days of the original ship date.
Thank you for abiding by our Return policies. With your help, we will be able to expedite your return while simultaneously keeping our costs down, so that we can continue to offer discount prices on top-selling aviation merchandise.
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